frequently asked questions
Why should I have my carpets cleaned?
There are many reasons to have your carpet and upholstery cleaned:
Of course the life and appearance of your carpet can be greatly extended by routine professional cleaning but also from a health perspective – carpet and fabrics that are not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or work place.
How often should I have my 3 piece suite cleaned?
There are no current guidelines on the recommended cleaning frequency for upholstery. It very much depends on the level of traffic your furniture receives but to maintain its quality we recommend every two years or so.
Do you move furniture?
All we ask is that you move any small furniture and ornaments that you can reasonably achieve. Sofa’s and larger items will be moved and replaced on protective foam blocks during the cleaning process. Please note that we will not move musical instruments, grandfather clocks, heavy bedsteads, china cabinets, bookcases, entertainment centers (TV’s). This will be fully discussed with you on the day of your clean.
How long will it take for my carpet or upholstery to dry?
Our drying times typically range from 2 – 6 hours. The rooms need to be kept warm with some air.
How long before I can walk on my carpet?
You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry and of course avoid the use of outdoor shoes.
Are the products you use safe?
Yes, we use only the finest, high quality cleaning solution available. This allows us to guarantee that you will receive the most thorough clean ever. Our products are organic, non toxic, safe for pets and children, biodegradable and detergent free.
Are your technicians experienced?
Yes, we are a family run business and have attended the appropriate courses and gained the relevant experience to keep current on the latest in cleaning technologies.
Will your services help my allergies?
Yes, having your carpet and upholstery cleaned will remove pollutants and makes for a healthier indoor environment.
Will you remove all of the stains?
Firstly let us explain the difference between a spot and a stain
A spot is a foreign material (soiling, grease, food or a liquid, etc.) The substance is attached or surrounds the carpet fibre or fabric and has not yet had time to “set” or has not been chemically altered by the use of household products or cleaning agents. Such spots are removable by standard professional cleaning followed by advanced spot removal methods.
A stain is where the foreign material has penetrated deep into the fibre or fabric and has changed and/ or caused damage including discolouration. Some stains may be very difficult or totally impossible to remove – Please do not be lulled into a false sense of security when promised by other companies that “all stains will be removed”. We will advise you honestly of the expected result you can expect.
Does cleaning your carpet and upholstery make it wear out faster?
No, actually dirt acts as an abrasive when trapped in your carpet or fabrics and should be removed to reduce wear, particularly in the high traffic areas for instance in front of your sofa’s or on the arms of your chairs.
What are the dark marks around the edge of my carpet and can they be removed?
These are called filtration marks or draft marks as they are more commonly known. They appear over time as the air travels through the carpet from underneath and the carpet fibres filter out the soiling as it passes. We can improve these areas but the only permanent solution is to have the gaps under the carpet sealed when the carpet is replaced.
Should I have stain protector applied after cleaning?
Yes, most carpet and upholstery manufacturers recommend that you reapply protector after professional cleaning to restore the original stain resistance but this is entirely optional and please feel free to discus the benefits of this product with us.
My carpet or upholstery is really old, should I replace it?
With the cost of replacing these items being as expensive they are it is always advisable to consult with us first and discuss your concerns with us. We will give you honest and professional advice. It is far less costly to have your items professionally cleaned first and you will be surprised at what a difference it can make.
Which provides better indoor air quality – wooden floors or carpet?
Carpet actually acts like a ‘filter’ trapping pollutants which can then be removed by regular vacuuming. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than wooden floors or laminate.