Why should I have my carpets cleaned?
There are many reasons to have your carpet and upholstery cleaned – of course the life and appearance of your carpet can be greatly extended by routine professional cleaning but also from a health perspective – carpet and fabrics that are not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or work place.
How often should I have my 3 piece suite cleaned?
There are no current guidelines on the recommended cleaning frequency for upholstery. It very much depends on the level of traffic your furniture receives but to maintain its quality we recommend every two years or so.
Do you move furniture?
All we ask is that you move any small furniture that you can reasonably achieve. Sofa’s and larger items will be moved and replaced on protective foam blocks during the cleaning process. Please note that we will not move musical instruments, grandfather clocks, heavy bedsteads, china cabinets, bookcases, entertainment centres (TV’s). This will be fully discussed with you on the day of your clean.
How long will it take for my carpet or upholstery to dry?
With carpet we have different methods we can use. We do offer completely dry carpet cleaning if the area needs to be dry immediately. With our extraction and low moisture carpet cleaning, the drying times are normally one to four hours.
With upholstery, these normally take a little longer to dry – between four to eight hours.
The best practice for drying is to have a little ventilation in the room and to keep the room warm also.
How long before I can walk on my carpet?
You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry and of course avoid the use of outdoor shoes.
Are the products you use safe?
Yes, we use only the finest, high quality cleaning solution available. This allows us to guarantee that you will receive the most thorough clean ever. Our products are organic, non toxic, safe for pets and children, biodegradable and detergent free.
Are your technicians experienced and trained?
Yes, we have completed training to IICRC levels in cleaning and also RoSPA and CPD certified training in Infection Control.
Will your services help my allergies?
Yes, having your carpet and upholstery cleaned will remove pollutants and makes for a healthier indoor environment. We have specific treatments for certain allergies like Asthma/Dust Mites.
Will you remove all of the stains?
Firstly let us explain the difference between a spot and a stain –
A spot is residue like dirt, grease, food, oil etc. The substance is attached or surrounds the carpet fibre and as such spots are removable by standard professional cleaning followed by advanced spot removal methods.
A stain is where the foreign material has penetrated deep into the fibre or fabric and has changed and/ or caused damage including discolouration. Some stains may be very difficult or totally impossible to remove, we do know advanced techniques to reduce stains so they are no longer visible and will always advise what we can and can’t do!
Does cleaning your carpet and upholstery make it wear out faster?
No, actually dirt acts as an abrasive when trapped in your carpet or fabrics and should be removed to reduce wear, particularly in the high traffic areas for instance in front of your sofa’s or on the arms of your chairs.
What are the dark marks around the edge of my carpet and can they be removed?
These are called filtration marks or draft marks as they are more commonly known. They appear over time as the air travels through the carpet from underneath and the carpet fibres filter out the soiling as it passes. We can improve these areas but the only permanent solution is to have the gaps under the carpet sealed when the carpet is replaced.
They can also be under doors not opened very often – as the air travels under the door, again the carpet filters it and causes marking. These are normally easier to resolve.
My carpet or upholstery is really old, should I replace it?
With the cost of replacing these items being as expensive as it is, it is always advisable to consult with us first and discuss your concerns with us. We will give you honest and professional advice. It is far less costly to have your items professionally cleaned first and you will be surprised at what a difference it can make.
Which provides better indoor air quality - wooden floors or carpet?
Carpet actually acts like a ‘filter’ trapping pollutants which can then be removed by regular vacuuming. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than wooden floors or laminate. But there is room for all types of flooring and it’s best to choose the one that suits your family needs best!